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Why Famycare

Six reasons support coordinators, hospital discharge teams and families choose us — and what happens after you get in touch.

Why Famycare

The difference a nurse-led team makes

We are not a labour-hire agency with a care brochure. Clinical judgement sits at the top of the organisation and on the end of the phone at 3am.

  • Nurse-led

    Founded and operated by Registered Nurses

    Clinical judgement sits at the top of the organisation, not just on the roster. Our leadership are qualified nurses.

  • Always on

    24/7 on-call registered nurse support

    A registered nurse is reachable around the clock, so escalations are handled by a clinician rather than an answering service.

  • Experience

    20+ years across nursing and disability

    Combined nursing and disability support experience across the healthcare and disability sectors.

  • Registered

    Registered NDIS provider

    Registered and audited against the NDIS Practice Standards, so plan-managed and agency-managed participants can both use us.

  • Coverage

    Greater Melbourne and Regional Victoria

    Support arranged anywhere in Greater Melbourne and Regional Victoria, with 48 hours notice.

  • Breadth

    Eight NDIS service streams

    From daily living and community access through to nursing and complex care, coordinated by one team.

How it works

Getting started is four steps

No obligation at any point, and no call centre between you and the people who would actually deliver your support.

  1. Step 1: Get in touch

    Call, email or send a referral. A member of the team — not a call centre — takes the details of what you need.

  2. Step 2: Meet and plan

    We meet you, understand your goals and your routine, and map the supports in your plan against what you actually want.

  3. Step 3: Matched support begins

    We match you with support workers suited to your needs, and put the clinical oversight around them.

  4. Step 4: Review as you go

    Your supports are reviewed as your goals change, with a registered nurse on call throughout.

Why us

Collaboration and Support

We work closely with participants, families, and support networks to create a strong community of care.

Empathy and Understanding

We listen and respond to the unique needs of each participant with compassion and understanding.

Fairness and Inclusion

We ensure every individual receives equal access to opportunities and care, regardless of their background.

Individual Empowerment

We empower participants to make their own choices and live independently by offering personalised services.

Innovation and Growth

We are constantly improving our services through innovative thinking and encouraging personal growth for both participants and staff.

Trust and Reliability

You can count on us to deliver dependable support, always upholding the highest standards.

Referrals

Placing a participant this week?

Send us the details and a registered nurse will come back to you. We can organise support anywhere in Greater Melbourne and Regional Victoria with 48 hours notice.

Refer a participantCall 03 8752 2335

  • Support coordinators

    Send a referral and get a response from a registered nurse, not a form letter.

  • Hospital discharge teams

    Hospital-to-home transitions with support workers ready from day one.

  • Families and participants

    Talk to us directly about what support would actually help.